Refund policy

Return and Refund Policy

All Clone Plant Products are final sale and are not eligible for refunds.  Because these are living products, please inspect your order immediately upon delivery.

If your order arrives damaged, incorrect, or seriously compromised, contact us within 24 hours at info@clonebuzzzgenetics.co.za. 

Please include your order number, photographs of the product and packaging, and a clear description of the issue. Claims reported after 24 hours may not be considered. 

If we verify that the order was damaged or incorrect before or during delivery, the remedy will be store credit for the affected product only.

No cash or payment-method refunds will be issued.  We do not accept responsibility for problems caused after delivery by unsuitable handling, storage, environmental conditions, or failure to follow the care instructions provided.

For questions about this policy, contact info@clonebuzzzgenetics.co.za.