Privacy Policy
Last updated: 6 September 2026
CloneBuzzz Genetics operates this online store and website. This Privacy Policy explains how we collect, use, and protect personal information when you browse our store, contact us, create an account, or place an order.
Information we collect
Depending on how you use our store, we may collect:
- Name, email address, phone number, billing details, and delivery address
- Order, payment, transaction, and customer-service information
- Account details if you create a customer account
- Device, browser, IP address, cookie, and store-usage information
- Information you provide when contacting us, submitting a review, or joining a mailing list
How we use your information
We use personal information to:
- Process and fulfil orders
- Arrange payment, packaging, delivery, and tracking
- Communicate with you about orders, accounts, and support requests
- Respond to questions, complaints, and customer-service requests
- Improve our website, products, services, and customer experience
- Detect fraud, misuse, security risks, or unlawful activity
- Send marketing communications where permitted by law or where you have given consent
- Comply with legal, tax, accounting, and regulatory obligations
Sharing your information
We may share relevant information with Shopify, payment providers, courier and delivery partners, technology providers, customer-service providers, marketing platforms, review tools, and other service providers that help us operate the store.
We may also disclose information where required by law, to protect our rights and customers, to investigate fraud or unlawful activity, or as part of a business transfer.
Shopify and third-party services
Our store is hosted by Shopify. Shopify and other service providers may process information in countries outside your own. Third-party services have their own privacy policies, and you should review them where relevant.
Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember preferences, understand store usage, improve performance, and support marketing where permitted. You can manage cookies through your browser settings, although some store features may not work correctly if cookies are disabled.
Marketing communications
You can unsubscribe from promotional email or SMS communications at any time by using the unsubscribe option in the message or by contacting us. We may still send essential messages relating to orders, accounts, or customer support.
Data retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes, and meeting legal obligations. We take reasonable steps to protect personal information, but no online transmission or storage system can be guaranteed to be completely secure.
Your rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or restrictions on the use of your personal information. You may also object to certain processing or withdraw marketing consent.
To exercise a privacy right or ask a privacy question, contact:
info@clonebuzzzgenetics.co.za
Children
Our store is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised date.
Contact
For questions about this Privacy Policy or how your information is used, contact info@clonebuzzzgenetics.co.za.